Last updated: May 30, 2026
AILevelUp Connect (“we,” “us,” or “LEVELUP ENTERPRISES INC.”) provides a WhatsApp Business messaging platform that businesses use to send and receive messages with their customers. When a business connects its WhatsApp Business Account to our platform, we process the following on that business's behalf: the business's WhatsApp Business Account and phone number details, message content sent and received, contact phone numbers and WhatsApp profile names, message delivery and read statuses, and message templates created by the business.
We use this data only to operate the messaging service: routing inbound messages to the correct business, delivering outbound messages, displaying conversations and delivery status in the business dashboard, and managing message templates and account configuration. We do not sell this data, and we do not use it for advertising or to build profiles of individuals.
Some data we process is obtained through Meta's WhatsApp Business Platform. We handle this data in accordance with Meta's Platform Terms and applicable Developer Policies, and we use it solely to provide the messaging functionality described above. Messages sent through WhatsApp are also subject to WhatsApp's Privacy Policy.
We use trusted third-party service providers to operate our platform. These providers process data only as needed to provide their services to us and are bound by confidentiality and data protection obligations:
We will update this list if our service providers change.
We collect and retain only the data necessary to provide the messaging service. Where we are required to disclose data, we limit any disclosure to the minimum information necessary for the stated purpose.
Our service providers may store and process data in the United States. By using our platform, you understand that data may be transferred to and processed in countries that may have data protection laws different from those in your jurisdiction. We take reasonable steps to ensure such transfers are protected by appropriate safeguards.
We may receive requests from public authorities, courts, or law enforcement for user data. Before responding to any such request, we review it to confirm it is valid and lawful, and we reserve the right to challenge requests that we consider unlawful, overbroad, or improper. If we are required to disclose data, we disclose only the minimum information legally required. We maintain records of the requests we receive and our responses to them.
We retain message and account data for as long as necessary to provide the service to the connected business, or as required by applicable law. Message logs are retained for up to 90 days to support conversation continuity and analytics, and a connected business may request deletion of its data at any time by contacting us.
If you are an end user whose data is processed through a business using our platform, that business is responsible for its own privacy practices, and you may contact them directly regarding your data. For questions about how we process data as a service provider, or to exercise data rights available to you under applicable law, contact us at:
AILevelUp (LEVELUP ENTERPRISES INC.)
Email: info@ailevelup.ca
Website: ailevelup.ca
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance of the updated policy.